Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United States : 5 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
YES, I love to accept custom orders! Just send me a message with details of your design idea and I will do my best to create exactly what you are looking for. I won't start painting your mat until you are 100% happy with your design.
Sizing details
All listings will have their sizes clearly marked in the description. If you are having trouble locating the size, please just send me a message and I will get you all of the information that you need.
Care instructions
I create hand-painted doormats that are designed personally by the owner. I use a high-quality latex outdoor paint on my doormats and spray them with a sealant so they are designed to last. These doormats are not made to withstand weather exposure such as direct sunlight and rain; this may cause discoloration in the paint as well as the mat itself. All of our mats are made with 100% natural coir fibers and DO shed; loose debris in the box after shipping is normal. Due to the natural fibers, each mat is colored differently; i.e. some are darker than the others and some have natural markings on them. To clean just shake out or sweep off.
Gift wrapping and packaging
If you would like me to personalize a gift tag or include a message, I am more than happy to!! Just add a note during checkout and I will be sure to personalize it for you.